Fisola – The Brand.

Privacy & Policy

Explore Fisola’s Commitment to Transparency and Trust

This section outlines FisolaTheBrand’s policies including terms of service, privacy practices, and return procedures, ensuring clarity and confidence for all customers.

Here, we clearly explain our policies, focusing on your rights, privacy, and satisfaction with every purchase.

What are the key policies of Fisola – The Brand?

Explore our policies on terms of service, privacy, and returns to ensure a secure and transparent shopping experience.

How does Fisola protect my personal information?

We implement strict privacy measures to safeguard your data and never share it without consent.

Does Fisola offer international shipping?

Yes, we ship worldwide with tracking available on all orders for your convenience.

Our Policies

Welcome to FisolaTheBrand Please read the following policies carefully before making a purchase. By using our website and placing an order, you agree to the terms outlined below.

1. Terms and Conditions

  • All prices are listed in Nigerian Naira (₦) and are not inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to modify product prices, descriptions, and availability without prior notice.
  • Orders are confirmed only after full payment is received.
  • We reserve the right to refuse or cancel orders at our discretion (e.g. suspected fraud, unavailable items).
  • Customers are responsible for providing accurate delivery information.

2. Shipping Policy

  • Processing Time: Orders are typically processed within 1–2 business days.
  • Delivery Time: Standard delivery within Lagos takes 1–3 working days. Nationwide delivery may take 3–7 working days depending on your location.
  • Shipping Fees: Shipping costs are calculated at checkout and may vary by weight and location.

Note: We are not liable for delays caused by third-party delivery services or incorrect addresses provided by the customer.

3. Returns and Exchanges

  • We accept returns within 3 days of delivery for items that are:
    • Damaged on arrival
    • Incorrect (wrong item delivered)
    • Defective (manufacturing fault)

To be eligible for a return:

  • The item must be unused, in its original packaging, and in resellable condition.
  • Proof of purchase and a photo of the issue must be submitted via WhatsApp or email.

Non-returnable items: Perishable goods, clearance items, and personal care products are not eligible for return.

4. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.
  • To cancel, contact us immediately via WhatsApp or phone.
  • After 12 hours or once the order is dispatched, cancellations will not be accepted.

📞 Contact Us

If you have questions regarding any of our policies, feel free to reach out:

  • Phone/WhatsApp: Message us on Whatsapp
  • Email: contact@fisolathebrand.com
  • Instagram/Facebook: @fisolathebrand

Thank you for shopping with FisolaTheBrand 💖